Shipping policy
Shipping Policy (International Orders)
Last Updated: 2025.02.
Thank you for shopping with HU Global Company. We offer worldwide shipping to most countries.
Please review our international shipping policy below.
Processing Time
- Orders are processed within 2–4 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- Processing time may be delayed during high-demand periods or customs inspections.
International Shipping Rates
- Shipping fees are calculated at checkout based on destination and order weight.
- Average shipping cost: $9–$25 USD depending on region.
Estimated Delivery Time
|
Region |
Delivery Time (Business Days) |
|
Asia |
5–10 days |
|
North America |
7–14 days |
|
Europe |
10–18 days |
|
Middle East |
10–20 days |
|
Oceania |
10–18 days |
Delivery times are estimates and may vary depending on local customs processing.
Customs, Duties, and Taxes
- International shipments may be subject to import taxes, customs fees, and duties, which are the customer’s responsibility.
- We cannot control or predict these charges. Please contact your local customs office for details before ordering.
Tracking
- Once your order is shipped, we will send you a tracking number via email.
- Tracking updates may take up to 48–72 hours to appear.
Lost / Delayed Shipments
- We are not responsible for delivery delays caused by customs, weather, or courier issues.
- If your package appears lost, please contact us at support@huglobal.com and we will assist with a courier investigation.
Return & Refund Policy
- Due to international shipping costs, we do not accept returns for international orders except in cases of defective or damaged items.
- If your item arrives damaged, please contact us within 7 days with photos of the product and package.
